Question 1

Are the watches sold on BITLUX authentic?

Accepted Answer

Every watch listed on BITLUX is sourced through vetted supply channels and inspected before shipping. BITLUX is an independent retailer and is not an authorized dealer of the brands represented on the site unless explicitly stated.

Question 2

Do you offer international shipping?

Accepted Answer

Yes — we ship insured, tracked deliveries worldwide. International orders may be subject to customs duties and taxes imposed by the destination country.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unworn items in original condition with all original packaging and documentation. See our Return Policy for full details.

Question 4

Do watches come with a warranty?

Accepted Answer

Yes — watches purchased through BITLUX include a minimum 2-year limited warranty covering manufacturing defects, in addition to any applicable manufacturer warranty.

Question 5

Can I track my order?

Accepted Answer

Yes — once your order ships, you'll receive a tracking link by email, and you can also track any order from your account dashboard.

Question 6

Do you offer guest checkout?

Accepted Answer

Yes — you can check out as a guest without creating an account, or create an account to track orders and save your wishlist across devices.

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