Privacy Policy

Last updated: this policy applies to all purchases and interactions with BITLUX.

Information We Collect

We collect information you provide directly, such as your name, email address, shipping and billing address, phone number, and payment details (processed securely by our payment provider). We also collect limited technical data such as browser type, device information, and pages visited to help us operate and improve the site.

How We Use Your Information

We use your information to process orders, communicate about your purchase, provide customer support, prevent fraud, and — with your consent — send marketing communications such as our newsletter. We do not sell your personal information to third parties.

Payment Information

Payment card details are processed directly by our PCI-compliant payment processor (Stripe). BITLUX does not store your full card number on its servers.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. See our Cookie Policy for details.

Sharing of Information

We share information only with service providers who help us operate the store — such as payment processors, shipping carriers, and email delivery services — under agreements that require them to protect your data.

Data Retention

We retain order and account information for as long as necessary to fulfill legal, accounting, and reporting obligations.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Depending on your location, you may have additional rights under applicable data protection law.

Security

We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.

Contact

Questions about this policy can be directed to contact@bitlux.shop.